Frequently Asked Questions
Ordering and Delivery
Q: When can I expect my order?
A: Orders typically take 1-2 business days to process. Once shipped, delivery for bracelets generally takes an additional 3-10 business days.
Q: My expected delivery date has passed; what should I do?
A: In most cases, orders arrive within the estimated delivery timeframe. However, occasional delays can occur during shipping. You can check the status of your order by visiting our Track & Trace page. If you haven't received your order three days after the expected delivery date, please reach out to us for assistance.
Q: What are the shipping costs?
A: We are pleased to offer free shipping on all orders within the UK.
Exchanges and Returns
Q: I’m not satisfied with my order; can I return it?
A: Absolutely! You can return any item within 14 days of receipt without needing to provide a reason.
Q: How do I return an item?
A: If you're unhappy with your purchase, you can return or exchange it within 14 days. Please ensure the item is in its original condition with all tags attached and no signs of use. Make sure to include a Track & Trace code when returning the item, as the sender is responsible for the return shipment. Once we receive your returned items, we will process your refund within 14 days.
Track and Trace
Q: How can I find my Track & Trace code?
A: You can find your Track & Trace code by entering your email address and order number on our Track & Trace page.
Q: Why does my Track & Trace code show no information?
A: Tracking information becomes available once your package is with the courier. Please note there may be a slight delay in updating the tracking status.
Contact
Shop: Loravelle
Address: Winthonlaan 200, Utrecht, Utrecht, 3526KV, The Netherlands
✉️ - info@loravelle.com
💬 - Frequently Asked Questions
📱 - +31 6 20672563
Customer Service:
Monday to Friday: 9:00 AM till 5:00 PM