RETURNS POLICY
LORAVELLE
PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, THERE IS A CHARGE FOR THIS.
RETURN
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the correct parts, components and the packaging has arrived exactly as the product.
2. normal handling of the product is evident, breakage due to careless handling is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. the product is found to be defective immediately upon receipt.
5. We have the right to charge shipping costs to the customer.
6. a return will be processed within 7 working days and if the conditions are met, the return will be be officially confirmed within this period.
*We reserve the right to refuse returned items if we suspect the items have been used or have been damaged.
How can I return my order?
If your order meets the above conditions, please do the following to start the return process.
To start the return process. Send an email to: Loravelle.cs@gmail.com
Make sure the email contains the following:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- Customer's first name + last name
- Address of the customer
We will speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you ask us for it.
Requested. You, the customer, are responsible for return shipping costs.
product.
STORNOBAU
The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of withdrawal
The withdrawal period is 14 days from the day on which you or a third party named by you other than the carrier, received or accepted the final goods.
Since we work with a fully automated system, orders are fulfilled as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible after receiving the goods.
To exercise your right of withdrawal, you must notify us Loravelle by a clear statement (e.g. by e-mail) informing us of your decision to revoke this agreement. The withdrawal is completed when we have received the goods. The cost of returning the goods will be borne by the buyer.
Registration for shipments in transit
Since our goods are shipped from Asia, there may be extended transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then send them back to us. Of course you can notify us in advance of your cancellation.
To guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you revoke this contract, we must refund all payments received from you, with the exception of shipping costs (with the exception of additional costs due to the fact that you have chosen a type of delivery other than the cheapest standard delivery offered), without delay and at the latest within fourteen days from the day on which we have received notice of your withdrawal from this contract and receipt of the goods.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will we charge you for this refund.
this refund.
** ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
CUSTOMER COSTS.